Shipping & Return Policy

Effective Date: April 7, 2026

Castaneda Shop LLC ("we," "our," or "us") operates the website www.castanedashop.com (the "Site"). This Shipping & Return Policy outlines how we handle shipping and returns for orders placed through our Site.

1. Shipping Policy

Shipping Coverage

• We currently ship only within the United States.
• International shipping is not available.

Shipping Method

• All orders are shipped via UPS (United Parcel Service).

Shipping Cost

• We offer FREE standard shipping on all orders within the United States.
• There are no additional shipping fees.

Processing Time

• Orders are typically processed within 1–3 business days after payment is confirmed.
• Orders are not processed or shipped on weekends or holidays.

Delivery Time

• Delivery times vary depending on your location but typically range between 3–7 business days after shipment.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

2. Return Policy

Return Eligibility

We accept returns under the following conditions:

• The return request is made within 30 days of delivery
• The item is unused, unworn, and in original condition
• The item is returned in its original packaging

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Any item not in its original condition

3. Return Process

To initiate a return:

1. Contact us at info@castanedashop.com with your order details
2. We will provide return instructions and approval
3. Securely package the item and ship it back as instructed

Note: Customers may be responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).

4. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection
• Approved refunds will be processed to your original payment method within 5–10 business days
• Shipping costs (if any) are non-refundable unless the return is due to our error

5. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

If you need an exchange, contact us at info@castanedashop.com.

6. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

• Contact us immediately at info@castanedashop.com
• We will work with UPS to resolve the issue and provide a replacement or refund if applicable

7. Contact Information

If you have any questions about this Shipping & Return Policy, please contact us:

Castaneda Shop LLC
192 N 300 W
Springville, UT 84663
Phone: (385) 223-4569
Email: info@castanedashop.com

By placing an order on our Site, you agree to the terms outlined in this Shipping & Return Policy.