Shipping Policy
Effective date: May 22, 2026
We offer free UPS shipping on all orders for delivery within the United States. Most orders are delivered within 3 business days after they leave our warehouse.
Order Processing & Tracking
Orders are typically processed within 1-2 business days. Once your package is on its way, you will receive a confirmation email containing your UPS tracking information so you can monitor your delivery in real-time.
Locations & Delays
At this time, we ship exclusively within the United States. While we strive for timely delivery, occasional delays may occur due to high volume or carrier disruptions. If your package is lost or arrives damaged, please contact our support team at hello@castanedashop.com within 48 hours for assistance.
Return Policy
Effective date: May 22, 2026
Our 30-Day Guarantee
We want you to love your minimalist bathroom accessories. If you are not completely satisfied, you may return your items within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds & Process
- Email hello@castanedashop.com to start your return request.
- Follow provided instructions to ship your item back.
- Once received, we will notify you of the approval of your refund.
Approved refunds are processed to your original payment method or issued as store credit. Most refunds appear in your account within 5-10 business days.
Return Policy
Effective date: May 22, 2026
We want you to be completely satisfied with your bathroom accessories. If a product isn't quite right, we are here to help.
Return Window: You have 30 days from the date of delivery to return your items for a refund or store credit.
Conditions: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. A valid proof of purchase is required.
How to Start a Return: Simply email our team with your order number. We will provide instructions and a return shipping label for your convenience.
Refunds & Credit: Once we receive and inspect your item, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method. Alternatively, you may opt for store credit for immediate use.
Timing: Refunds typically take 5-10 business days to appear on your bank statement, depending on your financial institution.